Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Senior Technician on our Technical Support team in Casablanca.
The Technical Support Department is looking for a Technical Support Agent Fluent in both French & English. The main responsabilities are:
-Providing first-level support
-Using troubleshooting techniques and tools to identify technical defects/issues
-Assigning incidents in line with documented guidelines and procedures
-Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
-Clearly and concisely logging and tracking details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) while maintaining and updating customer database