Samsung Electronics recrute Plusieurs Profils

Samsung Electronics recrute Plusieurs Profils

Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of televisions, smartphones, personal computers, printers, cameras, home appliances, LTE solutions, medical devices, semiconductors and LED solutions. We employ 236,000 people across 79 countries with annual sales exceeding US$188 billion. To discover more, please visit www.samsung.com

Samsung Electronics recrute Plusieurs Profils

Customer Service Sales Support

Inspection of damaged goods:

-Visit the shops to inspect the products

-Make an inspection statement

-Make approval to sales

-Follow with Logistics the approval till G/R

-Make report of inspection results, approvals and G/R status

-Prepare closing document for each customers

-Negotiate and sign the documents

Other inspections:

-Inspect and collect defect Accessories

-Inspection & quotation from ASC & repair request & follow up

Dealer Satisfaction:

-Take a VOD from dealer SVC team’s request regarding technical issue & follow up

-Conduct quarterly surveys with all dealers to measure and improve dealer satisfaction

Inspection of the deductions:

-Support and follow-up all SVC requests from shops regading SVC

-Visit the shop to collect the repair notes of each deduction

-Contact the ASC and shop to identify the products

-Divide the returns and create an approval for Commercial return/ Technical return

-Control all deductions and identify the ones with no evidence (With shop and ASC)

-Inform sales if it’s about an abused case ( no reason to deduct the product)

-Visiting the ASC to inspect the deducted products

-Share credit notes with finance team

-Produce a weekly report of all deductions with their status

Postuler

Mobile Product Manager

Key Objectives:

Contribute to expanding the product’s market coverage by setting up a product line-up operation plan.
Contribute to maximizing sales and minimizing loss by managing product lifecycle and developing pricing strategy to meet the target sales for the product.

Key Tasks:

Perform the development and management of the line-up portfolio plan and efficiency improvement efforts and market issue response.
Perform the product/service launch timeline setting by analyzing the new model’s target quantity and its profit and loss, and by working with the marketing department.
Participate in devising the pricing operation strategy of each segment and model.
Devise the plans to minimize the leftover materials when a product is to be discontinued by setting appropriate discontinuation timeline and plans to utilize the leftover materials.
Driving future-oriented changes by thoughtfully challenging old ways of thinking and generating creative perspectives.
Seeking the root cause(s) of problems; Coming up with and proposing the most optimal solution on time.
Creating synergistic ways of working with related departments and colleagues with a sense of responsibility for organizational goals.
Ensuring successful task or project completion on time by embodying an enthusiastic attitude and strong sense of purpose.
Accurately understanding others’ requests and clearly expressing and delivering oneself in the most effective manner.
Understanding the product and organization structure; Analyzing industry trends and competitors to create business opportunities.
Designing systematic and feasible strategies and tactics aligned with the organization’s strategy and visions.
Maximizing customer satisfaction by operating resources and making decisions based on understanding the customer.
Understanding the global business environment and working with respect for diversity in ethnicity and culture.
Establishing alternatives from a rational perspective; Making judgments accurately on time.

Required Technical Skills:

Identify differentiated technology and new concepts that can strengthen the product’s competitiveness.
Analyze competitor status and market trends in the target market and develop a line up strategy that can maximize the company’s profit.
Analyze the profitability of the product and decide whether to launch the product.
Devise the pricing strategy of the existing products and new models based on the competitor status and internal sales strategy.
Track decreases in the company’s own product sales, increases in competitor product sales, etc. to set an appropriate discontinuation schedule.
Analyze the price adjustment’s impact on sales as the future reference for case studies.
Understand the product development progress, milestones by development phase and risk factors by development phase and decisions required on these items.
Manage to build the differentiated marketing strategy to maximize the impact of a new product launch and set and execute a market access strategy(Go-to-Market).

Skills and Qualifications:

Master Degree in Marketing/ Business
Min. 5 Years as Product Manager / Brand Manager in FMCG/ Telecom/ Consumer Electronics Sectors
English is Mandatory for this position